Effective Date: June 17, 2024
At ALSPEN LLC, we are committed to delivering exceptional graphic design and marketing services that meet and exceed our clients' expectations. We understand that there may be occasions where our services do not fully align with your requirements. This Refund Policy outlines the terms and conditions under which refunds may be issued. Please read this policy carefully before engaging our services. By using our services, you agree to the terms of this Refund Policy.
Services Covered
This Refund Policy applies to the following services provided by ALSPEN LLC:
- Brand Identity Design
- Digital Marketing Campaigns
- Social Media Management
- Website Design and Development
- Print Design
- SEO and Content Marketing
General Refund Policy
Initial Consultation and Assessment: We offer an initial consultation and assessment free of charge to understand your requirements and propose a suitable plan. No refunds are applicable at this stage since no payment is required.
Service Agreements: For services that require a service agreement or contract, the specific terms and conditions outlined in the agreement will take precedence over this general Refund Policy. Please refer to your service agreement for detailed information on refunds and cancellations.
Deposits and Advance Payments
A non-refundable deposit or advance payment is required to begin most projects. This deposit covers initial planning, consultation, and preparatory work. As such, this payment is non-refundable.
Refund Eligibility
Project Cancellation by Client: If you choose to cancel the project after work has commenced but before completion, you may be eligible for a partial refund. The amount refunded will be based on the amount of work completed at the time of cancellation. Any non-refundable deposit or advance payment will be deducted from the refund amount. To request a cancellation and refund, please contact us in writing at support@alspenllc.com.
Project Completion and Satisfaction: We strive to ensure that all deliverables meet the agreed-upon specifications and your expectations. If you are not satisfied with the final product, please contact us within 14 days of delivery. We will work with you to address any concerns and make necessary revisions. If, after revisions, you are still unsatisfied, a partial refund may be issued at our discretion, based on the nature of the project and the amount of work completed.
Non-Refundable Services: Certain services and expenses are non-refundable. These include, but are not limited to:
- Third-party services or products purchased on your behalf (e.g., domain names, hosting fees, stock images)
- Completed and delivered work that meets the agreed-upon specifications.
- Rush fees or expedited services
Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Email support@alspenllc.com with your name, contact information, project details, and the reason for your refund request
- Review and Response: Our team will review your request and respond within 7 business days. We may request additional information or clarification to process your request.
- Refund Determination: If your refund request is approved, we will determine the refund amount based on the criteria outlined in this policy. Approved refunds will be processed within 14 business days of approval.
Exceptions and Special Circumstances
Force Majeure: Refunds may not be issued for delays or cancellations caused by events beyond our control, including but not limited to natural disasters, acts of terrorism, or technical failures.
Custom Agreements: For custom or large-scale projects, specific refund terms may be negotiated and outlined in a separate agreement. These terms will override the general terms of this Refund Policy.
Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
ALSPEN LLC
Email: support@alspenllc.com
Phone: 833-233-5739
Address: 196 Scotia Pines Cir, Grass Valley, CA 95945, USA
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.
By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy. Thank you for choosing ALSPEN LLC. We are dedicated to providing you with exceptional service and support.